Terms & Conditions

By using this site you agree to be legally bound by these terms, which shall take effect immediately on your first use of this site. If you do not agree to be legally bound by all the following terms please do not access and/or use mattscanvas.co.uk.

COPYRIGHT – By sending us your image, you are automatically acknowledging that you are the copyright owner of this image, or have obtained permission from the copyright owner in written form, which permits us to print it in accordance with your order.

Descriptions of goods and services included on the mattscanvas.co.uk site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them.

You should be aware that the colours and appearances of images may vary from the way they appear on your screen. This is due to your individual customer monitor settings. Customer photos are not altered in any way (unless requested) and are printed ‘as is’. Therefore please ensure to send us files that are in the correct format/colour mode, as MattsCanvas.co.uk will not be held responsible for any errors related to the image the customer provides us. MattsCanvas print many varying quality images, therefore please ensure your image is of a suitable quality to you as customer (we recommend a minimum of 250kb for smaller canvas’ & 500kb for larger) before sending to us as MattsCanvas will not be held responsible for poor print quality on low quality images supplied by customers. The images and designs used on the mattscanvas.co.uk website are the property of mattscanvas.co.uk and their respective copyright owners and are used by mattscanvas.co.uk with express authorisation. You must not use, reproduce, modify or distribute our images or any part of those images in any manner.

Payment is processed via PAYPAL. We NEVER receive your payment details of any kind. You do not need a paypal account to purchase. PAYPAL also offers protection for both the buyer and seller.

Note – Our Pop Art Portraits such as the ‘Lichtenstein’ style are hand drawn or designed buy an artist. Therefore the payment for artwork is for the artists time. The artwork is started almost immediately, therefore if in any doubt then please do not order your portrait until 100% positive this is what you want. If a Pop Art Portrait order is canceled then only the cost of the actual canvas will be refunded. The cost for the artwork is non-refundable. Proofs & changes are provided for one image, as supplied with the order only. Change of this order supplied image will incur additional artwork charges.

Note – Delivery Times are stated in good faith. Wherever a delivery time is stated, it serves as a guide time line and we do not warrant that the products will be with you on a specific date. We will do our best to meet these time lines but cannot guarantee it. 99% of our products are delivered inside our quoted time lines.

In the unlikely event you receive your order and it is faulty in any way, you may return to us within 7 days where a replacement will be sent. Items must be returned and processed via our returns department before any replacement will be sent. Any damage in transit must be reported to us within 24 hours. We will do everything in our power to remedy any problems you may have, however we do have an obligation to advise of the following regulations:

Statutory Instrument 2000 No. 2334
The Consumer Protection (Distance Selling) Regulations 2000
Exceptions to the right to cancel
13.  – (1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts –
c) for the supply of goods made to the consumer’s specifications or clearly personalised.

Please feel free to contact us with any questions you may have and we will be happy to help in any way we can…

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